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Overview

Elabels

Multi-Tenant Retail Automation & Electronic Shelf Label Platform

Elabels is a cloud-based SaaS platform built to automate the synchronization of products, pricing, promotions, and inventory between multiple Point of Sale (POS) systems and Electronic Shelf Labels (ESL). The platform eliminates manual data updates by automatically validating, processing, and publishing product information across connected retail stores while supporting multiple businesses through a secure multi-tenant architecture.

Our Integrations

The Challenge

Retail businesses were struggling to keep product information, pricing, and promotions synchronized across multiple POS systems and Electronic Shelf Labels (ESL). Manual updates and inconsistent data often resulted in pricing errors, failed promotions, and time-consuming store operations.

Multi-Tenant SaaS Platform

POS Integration System

Electronic Shelf Label (ESL)

Retail Automation Platform

Product Synchronization

Subscription Management

Key pain points:

1

Inconsistent product and promotion synchronization

Retailers faced frequent mismatches in pricing, barcodes, inventory, and promotions due to disconnected POS systems and manual data updates.

2

Managing multiple POS integrations

Each POS provider had different APIs, authentication methods, and data structures, making integrations difficult to maintain and scale.

3

Limited visibility into synchronization issues

Without centralized monitoring, identifying failed syncs, missing barcodes, pricing errors, or validation issues was slow and often delayed store operations.

4

Scaling operations across multiple retail stores

Managing integrations, subscriptions, store configurations, and user access for multiple retailers from separate systems created unnecessary operational complexity.

Goal:

The objective was to build a centralized multi-tenant SaaS platform that automates product and promotion synchronization, integrates seamlessly with multiple POS systems, validates data before publishing, and enables retailers to efficiently manage Electronic Shelf Labels through a single, scalable solution.

Our Approach

We built a multi-role education CRM using a React.js frontend, Node.js backend, and MongoDB database, optimized for performance, analytics, and future AI integration.

We developed a scalable multi-tenant SaaS platform that seamlessly connects multiple POS systems with Zkong Electronic Shelf Labels (ESL). Built on Laravel with a database-per-tenant architecture, the platform automates product synchronization, promotion management, validation, reporting, and subscription management for retail businesses.

The solution was designed to simplify store onboarding, eliminate manual pricing updates, and provide retailers with a centralized platform for managing integrations, synchronization workflows, and operational insights.

Backend

Laravel (REST APIs, Queue Jobs & Multi-Tenant Architecture)

Database

MySQL (Database-per-Tenant Architecture)

Frontend

Blade Template (Responsive Web-Based Admin Portal)

Authentication

Laravel Passport With Role-Based Access Control

Integrations

ESL API, Multiple POS Systems, Webhooks & REST APIs

Hosting

Cloud-Based SaaS Deployment With Automated Scheduled Jobs

Core Modules & Features

The platform streamlines academic operations by uniting admins, teachers, students, and institutes in one system. It manages timetables, attendance, tasks, communication, and performance tracking, while offering real-time insights, automated reporting, and smart scheduling across all branches.

Multi-Tenant SaaS Platform

  • Separate database for every retailer.
  • Centralized onboarding and subscription management.
  • Secure tenant isolation.
  • Store-specific configuration and integrations.

Store Management

  • Create and manage retail stores.
  • Configure POS integrations.
  • Configure ESL credentials.
  • Assign subscription packages.
  • Login as Store Admin for support and troubleshooting.

Role-Based Access Control

  • Super Admin management.
  • Store Admin accounts.
  • User roles and permissions.
  • Controlled access for multiple users.

POS Integration Engine

  • Shopfront
  • SwiftPOS
  • BigCommerce
  • H&L
  • Bepoz
  • Shopify
  • Future POS integrations without changing the core platform.

Automated Product Synchronization

  • Product import
  • Promotion import
  • Barcode synchronization
  • Inventory updates
  • Price synchronization
  • Promotion synchronization
  • Webhook processing
  • Scheduled sync cron jobs.

Validation & Error Detection

  • Missing barcodes
  • Quantity mismatches
  • Price mismatches
  • Invalid promotions
  • Synchronization failures

Electronic Shelf Label Integration

  • Secure authentication.
  • Automated product export.
  • Promotion publishing.
  • Real-time synchronization with ESL devices.

Dashboard & Analytics

  • Total Stores
  • Total Products
  • Total Promotions
  • Active Promotions
  • Successful Syncs
  • Failed Syncs
  • Subscription overview
  • Synchronization activity
  • Error logs.

Subscription Management

  • Monthly & yearly plans.
  • Store-specific pricing.
  • Activation & renewal management.
  • Billing overview.
  • Package customization.

Automation Engine

  • Product retrieval
  • Promotion retrieval
  • Validation
  • Report generation
  • Data export to ESL

Results & Impact

After implementation, Elabels streamlined retail operations by automating product and promotion synchronization between POS systems and Electronic Shelf Labels, reducing manual effort while improving data accuracy across multiple stores.

Automated Product & Promotion Synchronization Across Connected POS Systems

Faster Retail Operations Through Scheduled Data Validation & Sync Automation

Centralized Multi-Store Management From A Single Super Admin Portal

Improved Data Accuracy By Detecting Barcode, Price & Promotion Mismatches Before Publishing

Scalable SaaS Architecture Supporting Secure Multi-Tenant Retail Operations

Tech Stack

AI-powered performance and efficiency at scale

Backend

Laravel , Laravel Tenancy

Architecture

Multi-Tenant SaaS ,Database-per-Tenant , Adapter Pattern , Queue-based Background Jobs

Integrations

ESL API , Shopfront , SwiftPOS , BigCommerce , Shopify , Bepoz, H & L , Webhooks, REST APIs

Database

Database

Authentication

Role-Based Access Control

Deployment

Cloud-hosted SaaS Architecture.

Key Takeaway

Elabels transforms retail operations by automating the synchronization of products, pricing, promotions, and inventory between POS systems and Electronic Shelf Labels through a centralized multi-tenant SaaS platform.

Built on Laravel with a scalable integration architecture, it empowers retailers to streamline store management, reduce manual effort, ensure pricing accuracy, and efficiently manage multiple stores—all while providing a secure, reliable, and future-ready foundation for business growth.